Return Policy

# Return & Refund Policy for MirasCollection

Last updated: June 17, 2026

At MirasCollection, we are committed to ensuring your satisfaction with every purchase. Please read our policy below to understand your rights and our procedures regarding returns, exchanges, and refunds.

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### 1. Returns and Exchanges
We accept returns and exchanges within **7 days** of the delivery date. To be eligible for a return:
* The item must be in its **original condition**: unworn, unwashed, and with all original tags attached.
* The item must be in its **original packaging**.
* Please note that items purchased during a **Sale** or customized/personalized orders are **final sale** and are not eligible for return or exchange unless the item is defective.

### 2. How to Initiate a Return
To start a return or exchange, please follow these steps:
1.  **Contact Us:** Send an email to [mirascollection0019@gmail.com] or reach out via WhatsApp at [0323-2040011] with your **Order Number** and a clear photo of the product (if it is defective or damaged).
2.  **Verification:** Our support team will review your request within 24–48 business hours.
3.  **Shipment:** Once approved, we will provide you with instructions on how to send the item back to our facility.
4.  **Processing:** Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.

### 3. Refunds
* **Eligible Refunds:** Refunds are only provided for defective, damaged, or incorrect items sent by us. 
* **Refund Method:** Approved refunds will be processed via bank transfer, EasyPaisa, or JazzCash.
* **Processing Time:** Please allow **5–7 working days** for the refund to be reflected in your account once processed.

### 4. Shipping Costs
* **Company Error:** If you received an incorrect or defective item, MirasCollection will cover the return shipping costs.
* **Customer Preference:** If you are returning an item due to a change of mind or sizing preference (not due to our error), the customer is responsible for the return shipping costs.

### 5. Contact Information
If you have any questions or concerns regarding our return policy, please contact us at:
* **Email:** [mirascollection0019@gmail.com]
* **WhatsApp:** [0323-2040011]
* **Business Hours:** [8:00 AM TO 8:00 PM]

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*MirasCollection reserves the right to refuse returns that do not meet the above criteria.*